Tag: Business English
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Balancing Politeness and Power
Most Japanese students focus on what English words and phrases should be spoken in international business. But I think students should also focus on how they speak. This is because speaking too strongly may create a difficult working atmosphere or even damage relationships. But speaking too weakly may lead listeners to assume a student does not…
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英語で外国人に接客する必要性 Customer Service in English
There is a growing need for Japanese staff that can communicate effectively with non-Japanese customers: having the basic customer English skills at the very least means much less stress for sales staff – and higher sales for management! (Japanese translation below) Below are written the basic customer English phrases I taught to staff members at…
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Email: Polite English Phrases for 37 Situations
Showing enough politeness in Japanese business emails is really important. So when writing emails in English, Japanese really worry about how polite their English is. They don’t have a clear idea about which words and phrases are “formal” or “casual”. At work however, the clock is ticking and they are under pressure to write something.…
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Listening Skills: Cutting English Sounds into Words
Students often say that English spoken by native speakers is just too fast to understand. I know exactly what they mean because I had the same kind of problem when I was studying French in Montreal. Even though I could understand pretty much everything in class, out on the street, I was completely lost. The…
Advanced Business English Japan 